Shipping policy
- We offer standard flat-rate shipping to our customers through USPS or DHL, as well as expedited shipping offerings through FedEx or UPS.
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FedEx/UPS are unable to ship to P.O. Boxes. Please be mindful of this if electing for upgraded shipping options at checkout.
- Orders typically ship within 1-3 business days. You will be notified by email when your order ships and provided with tracking information. If you do not receive this email within 1-2 business days of ordering, please check your spam folder. Our fulfillment team is working diligently to dispatch your order. However, during high holiday demand, there may be an extra day added to our standard processing time.
- Shipping times vary based on the method of delivery and shipping destination. Holiday volume and carrier issues may result in delays - but generally, orders within the United States are received in 2-8 business days.
- Free shipping applies to US Domestic orders only upon reaching the free shipping minimum or electing for a subscription.
- TOKU orders can be shipped to most countries, and international shipping prices vary by territory. Please see shipping choices by carrier during check-out. Customers are responsible for the cost of any duties or additional taxes incurred. International shipping times vary based on the service selected and customs processing time.
- If you would like to make any modifications to your order, including to the shipping address, please contact us by email (hello@tokuhealth.com) as soon as possible after placing your order. Unfortunately, once your order has been processed/fulfilled we are unable to make any further adjustments or changes.